All products are warrantied for a period of 30 days from the date of purchase. Within the first 30 days any undamaged product can be returned for a full refund.
All repair services offered by Digital Drive 365 are invoiced as per-incident charges. Digital Drive 365 will ensure resolution of any problem we agree to service or refund all applicable charges within 30 days from the date service is rendered. The date service is rendered will be considered the date when the customer first speaks with a technician and begins to engage the technician in servicing their hardware or software product. If the same incident reoccurs within 30 days of initial date of service and Digital Drive 365 is unable to completely fix the incident, then the customer will receive a full refund. Customers may not receive a full refund if there is another incident that is not of the same type or origin as the original incident within the initial 30-day period.
If you have any questions about this refund policy, you can email us at firstname.lastname@example.org or call us Toll Free at +1-888-424-6777, +1-855-448-9222. Please note that calls to this number may be recorded and monitored to maintain customer service standards and to assist our staff in training.
In the case that the customer purchases a services or extended coverage plan, then repair services will be provided at no additional cost to the customer during the term of the services or extended coverage plan.
With regard to all Digital Drive 365 services, the consumer can cancel his/her service at any point in time, if the customer is not satisfied with the services and solutions provided by Digital Drive 365.
Data Back Up Responsibility
The customer is solely responsible for maintaining and backing up all information, data, text or other materials (collectively “customer data”) and software stored on their device and storage media before ordering the services. The customer acknowledges and agrees that Digital Drive 365 or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services we provide. Digital Drive 365 makes reasonable efforts to establish restore points throughout any service procedure, but does not guarantee the effectiveness or reliability of those restore points.
Additional Customer Responsibilities
In order to receive Digital Drive 365 services, you must have:
Full access (including any required licenses) to the hardware and/or software that is related to the software or hardware problem; and
Complete back-up of any data, software, information or other files stored on your computer disks and/or drives that may be impacted.
Digital Drive 365 is not responsible for any loss, corruption or alteration of data, software or files that may result from our technicians or the acts of Digital Drive 365 technicians. You are solely responsible for any and all restoration and reconstruction of lost or altered files, data, or programs.
You are responsible for ensuring that any information or data disclosed to Digital Drive 365 is not confidential or proprietary to you or any third party.
You hereby grant Digital Drive 365 permission to view, access and modify your computer, computer (including registry) settings and any related software or peripheral equipment, including all data, hardware and software components, in order to avail Digital Drive 365 tech support. You acknowledge and agree that you are the owner or authorized user of any hardware or software about which you are contacting Digital Drive 365 technician.
You agree to cooperate with and follow instructions provided by Digital Drive 365 technicians and acknowledge that such cooperation by you is essential to delivery of the successful delivery of Digital Drive 365 services.