Refunds, Returns &Exchanges

If you want to return or exchange your purchase, please know that the time period for return or exchange begins the day you receive your product and applies to new, clearance, refurbished and pre-owned products. This policy applies to all purchases from Digital Drive 365.

  • Hardware Purchases               30 Days
  • Software Purchases                15 Days for unused/unopened/un-downloaded software

only.  Activated software cannot be returned.

Final sale and nonreturnable items

All merchandise marked or identified as Final Sale merchandise cannot be returned. Other nonreturnable purchases includenon-subscription digital content (including digital gaming). Once Downloaded or activated via product-key, software becomes nonreturnable.

Opened consumables such as batteries, ink-cartridges, cleaners, filters… cannot be returned.

All services are non-refundable except as described on the digital receipt accompanying the purchase.  Any extended warranty or extended service contract can be refunded on a prorated basis up to six months following the purchase.

Like-new condition

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.  

Refund method and timing

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

To process a refund, return or exchange, please request your refund, return or exchange via online chat at or via phone, by call us at 888-614-3353

For returns by mail, once we receive your return, we will process it within 7–10 business days. Digital Drive 365 does not reimburse any return shipping charges.  Depending on your bank’s processing time, it may take up to 10 days after we process the return to reflect on your account.

Special considerations

Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please contact us immediately at 888-614-3353 and we’ll arrange for a replacement.

Returns lacking proof of purchase

Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.

Product accessories and packaging

Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.

Bundle discount and free items

If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.

Connected and Wi-Fi devices

Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.